Support
Stuck, or something not working? Check the answers below, or write to us.
Restoring purchases
The Full Game unlock works on every device signed in to the same Apple ID. To restore it:
- Sign in with the Apple ID you bought it with.
- Open Trouble Light and tap Store or Settings on the home screen.
- Tap Restore Purchases.
If you see "Nothing to restore on this Apple ID", check that you're signed in with the Apple ID you bought it with.
Hints, Repair Kits and Extra Moves you own aren't restored this way. They sync through your iCloud account, along with your progress, so stay signed in to the same iCloud account on your devices.
Common questions
Why is the Daily Puzzle locked?
It unlocks when you finish lesson 8.
Do I have to buy anything to finish a level?
No. Every level you have can be finished for free. Retry is always free, and each level comes with the repairs it needs.
How do I get on the Daily Puzzle leaderboard?
Sign in to Game Center on your device. Your Daily Puzzle score is then submitted under your Game Center name.
How do I ask for a refund?
Apple handles App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.